Children's Services complaints

Complaints about Children's Services are dealt with by the Children's Services Complaints Team. If you are unhappy about the service we would like you to tell us about it. For example:

  • a decision that was made
  • how staff have treated you or behaved
  • our assessment, care management or review processes


 Make a complaint about childrens' services


If you are a child or young person and need help to make your complaint, please contact the Children’s Service Complaints Team on 020 8708 5174, who will be happy to help you.

Are you concerned about a child?

If you have a concern about a child or family living in Redbridge, please contact our Child Protection and Safeguarding Team on:

  • 020 8708 3885 from 9am to 5pm
  • 0208 708 5897 after 5pm

School complaints

All complaints about schools should be made directly to the school. 

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