Adult Social Care, Public Health and Well-being complaints

To make a complaint against Adult Care, Health and Well-being you must be currently receiving a service,  previously have received a service  or must have been declined a service with us.

If you are unhappy about our service we would like you to tell us about it, for example:

  • staff conduct
  • funding decisions
  • a social worker
  • a placement or
  • a care assessment

Most concerns can be resolved without making a formal complaint by contacting the member of staff who provides the service and they will try to find a solution by the end of the next working day.

If the matter is not resolved you can request the issue to be dealt with as a formal complaint.

Make a formal complaint about adult care services

Are you concerned about the safety of an adult?

If you are concerned about an adult please email Adults.Alert@redbridge.gov.uk to report your concerns.

The Adult Social Services Complaints Manager is only responsible for Adult Social Services and Public Health.

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For complaints or compliments, please go to Complaints or Compliments

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