Adult Social Care, Public Health and Well-being complaints
To make a complaint against Adult Care, Health and Well-being you must be currently receiving a service, previously have received a service or must have been declined a service with us.
If you are unhappy about our service we would like you to tell us about it, for example:
- staff conduct
- funding decisions
- a social worker
- a placement or
- a care assessment
Most concerns can be resolved without making a formal complaint by contacting the member of staff who provides the service and they will try to find a solution by the end of the next working day.
If the matter is not resolved you can request the issue to be dealt with as a formal complaint.
Are you concerned about the safety of an adult?
If you are concerned about an adult please email Adults.Alert@redbridge.gov.uk to report your concerns.
The Adult Social Services Complaints Manager is only responsible for Adult Social Services and Public Health.