Community Protection Team

Coronavirus: service update - reduced service

We are operating at a reduced level of staffing and service so there will be periods of time where a noise service is not in operation. We may also take longer than usual to contact you after submitting any requests for service.

For information on all service changes please see our services changes page.

The Redbridge Community Protection team tackle issues that matter most to you. We're charged with improving civic pride and clamping down on those who do not treat the borough with respect.

Our team cover the following areas of work:

More information is available on licensing including street trading under business and regeneration.

 

Types of noise we can't deal with:

  • Young children playing
  • Normal living noise 
  • Noise caused by poor sound insulation (if the person/s is behaving responsibly)
  • Emergency roadworks at night carried out by utility companies
  • Crying babies
  • Washing machines
  • Toilets being flushed
  • Doors being closed/slammed
  • We do not take complaints of noisy vehicles or traffic noise
  • We do not investigate private CCTV

Complaints of the above will be closed off.

 

Opening hours

The Community Protection Team are on duty:

  • Monday to Thursday, 11am to 8pm
  • Friday to Saturday, 4pm to 1am
  • Sunday, 1pm to 10pm

Your enquiry will be dealt with as soon as possible and enquiries outside of working hours will be dealt with when we open. If there is an emergency that requires immediate attention please contact the Police.

 

How we investigate issues

In the first instance, the officer dealing with your case will telephone/visit or email you to discuss the situation and find out exactly what/ who is causing you a problem.

If we consider the person/activity to be unreasonable we will write to the person responsible to make them aware that their activities are causing a nuisance and ask them to stop. 

Often people are not aware that they are causing a problem and we find that the initial warning letter stops it. 

Your case officer will keep you updated on the progress of your case. 

 

We will then look to try and witness the noise if it still persists after this warning letter. Once we witness it we will look to serve an abatement notice or a CPW/CPN

  • On Fridays and Saturdays, our main priority is to attend to ongoing cases so we can obtain evidence for formal action or in the most severe cases, enforce legislation
  • We can investigate noise as a statutory nuisance under the Environmental Protection Act 1990
  • We will try to resolve the problem informally, but can serve an abatement notice, breach of which is a criminal offence carrying unlimited fines
  • When determining nuisance factors such as time of day, frequency and duration of events are considered
  • We normally require diary sheet evidence when considering formal action
  • There is no decibel level above which noise is a nuisance, or time of day
  • It is the impact on the normal enjoyment of residents’ homes that is assessed, either in person or with recording equipment

Stages of investigation

First, we will contact you to talk about the situation and find out exactly what is causing the problem. If we consider the person or activity to be unreasonable then we will write to the person responsible to make them aware that their activities are causing a nuisance and ask them to stop. 

Often people are not aware that they are causing a problem and we find that the initial warning letter stops it. 

Your case officer will keep you updated on the progress of your case. 

We will then look to try and witness the noise if it still persists after this warning letter. Once we witness it we will look to serve a notice to prohibit the behaviour.

What happens after the notice is served?

If the nuisance continues we have the following options:

  • Prosecution of the person responsible for not complying with the notice.
  • Seizure of noise-making equipment, under a magistrate's warrant in severe cases.
  • In the case of burglar or car alarms the Council may enter the premises or vehicle, under a magistrate's warrant where necessary, and silence the alarm.
  • On conviction for not complying with the notice the council may request that the court make a forfeiture order permanently depriving the owner of any seized noise-making equipment.

Will I have to attend court?

In most cases, yes. In order to bring a successful prosecution, the evidence of the person affected by the nuisance is important. It will also provide you with the opportunity to explain how the nuisance affects you. So please bear this in mind when submitting a complaint as it will require your co-operation for formal action to be taken.

What if we can't take action? 

We will take all reasonable steps to gather sufficient evidence to take your complaint further, however in some cases we will not be able to establish that there is a legal nuisance. In cases where a private resident still wishes to take action they can consider the option of a private prosecution.

 

Reporting to us

Before you contact us think about talking to your neighbour. People who cause a nuisance are often unaware of the effect that their activities are having on their neighbours. The best way to deal with the problem is to speak (or write a polite note) to the person responsible to make them aware that they are causing a problem.

Having the following information available will help us respond as quickly as possible to your complaint: 

  • your name and address (we are not able to deal with anonymous complaints)
  • the address of where the problem is coming from (and, if you know it, the name of the person responsible- without the address of the source we are unable to investigate)
  • the type of nuisance you are suffering from
  • when and how often it occurs

Please ensure that this is answered when reporting online or your complaint may be closed off.

 

Report an issue

 

Where does the team operate?

Our team work across the entire borough, responding to residents' concerns and service requests. We also proactively patrol the boroughs town centres, high streets and any areas covered by public space protection orders.

 

Enforcement

Our officers are Community Safety Accreditation Scheme (CSAS) accredited which gives us some Police powers to issue on the spot fines and deal with issues such as a breach of a public space protection order.

The use of enforcement powers by the Community Protection team is carried out with due regard to national legislation and the enforcement concordat.

 

Use of body-worn cameras

Our officers wear and use body-worn cameras which record visual and audio information. The use of body-worn cameras allows for the collection of evidence which can be used in prosecutions, the accurate recording of engagement with residents along with improving the safety of officers and residents.

You can find out further information on the use of body-worn cameras on our CCTV page.

 

Pay a Fixed Penalty Notice

You can pay a fixed penalty notice online or by check. Visit our FPN page for more information and how to pay.

 

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