Community Protection Team
Areas of work we cover
- Anti-social behaviour
- Noise nuisance
- Unlawful encampments
- Street trading offences
- Licensing enforcement
- Enforcement of public spaces protection orders
- Nuisance bonfire (out of hours)
Where does the team operate?
- Our team work across the entire borough, responding to residents concerns and service requests.
- We also proactively patrol the boroughs town centres, high streets and any areas covered by public space protection orders.
How we enforce
- The Community Protection Team officers have the delegated powers from the council to issue Fixed Penalty Notices (FPNS) for a breach of the Public Space Protection Orders. They use Anti-Social Behaviour legislation to tackle persistent and prolific offenders.
- The use of enforcement powers by the Community Protection team is carried out with due regard to national legislation and the enforcement concordat.
- Our officers wear and use body-worn cameras which record visual and audio information.
- The use of body-worn cameras allows for the collection of evidence which can be used in prosecutions, the accurate recording of engagement with residents along with improving the safety of officers and residents.
- You can find out further information on the use of body-worn cameras on our CCTV page.
Before contacting us
- Think about talking to your neighbour first.
- People who cause a nuisance are often unaware of the effect that their activities are having on their neighbours.
- The best way to deal with the problem is to speak (or write a polite note) to the person responsible to make them aware that they are causing a problem.
I still want to report
Please have the following information available so we can respond as quickly as possible to your complaint:
- your name and address (we are not able to deal with anonymous complaints)
- the address of where the problem is coming from - this is important
- the name of the person responsible if you know it
- the type of nuisance you are experiencing
- when and how often it occurs
Please ensure the above are answered when reporting online, otherwise your complaint may be closed off.
- Reporting anti-social behaviour.
- Reporting a noise incident.
- Report other issues. (such as fly-tipping and abandoned vehicles)
- Fixed Penalty Notice (FPN) information
Please call 07976398426 to report noise or anti-social behaviour happening now. The hours this number will be in operation is:
- Fridays - 6pm to 2am
- Saturdays - 6pm to 2am
- Sundays - 3pm to 11pm
Outside of these hours please report using the anti-social behaviour form and a member of the team will be in touch. We aim to respond within seven days to all requests.
- Initially, the officer dealing with your case will telephone, visit or email you to discuss the situation and find out exactly what/who is causing you a problem.
- If we consider the person and/or activity to be unreasonable we will write to the person responsible to make them aware that their activities are causing a nuisance and ask them to stop.
- Often people are not aware that they are causing a problem and we find that the initial warning letter stops it. Your case officer will keep you updated on the progress of your case.
- If problems continue, we will then look to try and witness the nusiance after issuing the warning letter. Once we witness it we will look to serve an abatement notice or a CPW/CPN
- On Fridays and Saturdays, our main priority is to attend to ongoing cases so we can obtain evidence for formal action or in the most severe cases, enforce legislation
- We can investigate noise as a statutory nuisance under the Environmental Protection Act 1990
- We will try to resolve the problem informally, but can serve an abatement notice, breach of which is a criminal offence carrying unlimited fines
- When determining nuisance factors such as time of day, frequency and duration of events are considered
- We normally require diary sheet evidence when considering formal action
- There is no decibel level above which noise is a nuisance, or time of day
- It is the impact on the normal enjoyment of residents’ homes that is assessed, either in person or with recording equipment
If the nuisance continues we have the following options:
- Prosecution of the person responsible for not complying with the notice.
- Seizure of noise-making equipment, under a magistrate's warrant in severe cases.
- In the case of burglar or car alarms the council may enter the premises or vehicle, under a magistrate's warrant where necessary, and silence the alarm.
- On conviction for not complying with the notice the council may request that the court make a forfeiture order permanently depriving the owner of any seized noise-making equipment.
Will I have to attend court?
- In most cases, yes. In order to bring a successful prosecution the evidence of the person affected by the nuisance is important.
- It will also provide you with the opportunity to explain how the nuisance affects you. Please bear this in mind when submitting a complaint as it will require your co-operation for formal action to be taken.
What if we can't take action?
- We will take all reasonable steps to gather sufficient evidence to take your complaint further.
- In some cases we will not be able to establish that there is a legal nuisance.
- In cases where a private resident still wishes to take action they can consider the option of a private prosecution.