Our commitment to your data protection
Our policy is to respect and protect the
privacy of anyone who visits the London Borough of Redbridge’s
website.
Personal information collected via online forms
In cases where we ask you for personal
information via an online form, this information will only be used
for the purpose indicated and will be held in a secure manner. It
will not be used for any other purpose without your permission and
will not be kept for longer than necessary. If you are concerned
about providing your personal information online please contact us
and we will arrange alternative means for you to provide this
information
Use of IP addresses
We collect IP addresses only for the purposes
of system administration and to audit the use of our site. We do
not link IP addresses to anything personally identifiable, which
means that while your user session will be logged you will remain
anonymous to us.
Use of cookies
You should note that cookies may be used on
this website. Cookies are small pieces of information stored by
your browser on your computer's hard drive. Cookies are used to
keep track of your use of the website and provide you with
customised content.
By modifying your browser preferences, you
have the choice to accept all cookies, to be notified when a cookie
is set or to reject all cookies. However, you should be aware
that if cookies are rejected you will not be able to use some of
the online application processes provided by this site.
External links
This site contains links to other sites. The
London Borough of Redbridge is not responsible for the privacy
practices or the content of these sites nor do we endorse any
externally linked sites.
Security
This site has security measures in place to
protect the loss, misuse, and alteration of the information under
our control.
Terms of use
By using or accessing any part of the
Council’s website you agree to be bound by the following terms and
conditions:
- By using Redbridge i you agree to be legally bound by
these terms, which shall take effect immediately on your first use
of Redbridge i. If you do not agree to be legally bound by all the
following terms please do not access and/or use Redbridge i.
- The Council may change these terms at any time by posting
changes online. Please review these terms regularly to ensure you
are aware of any changes made by the Council. Your continued use
of Redbridge i after changes are posted means you agree to be
legally bound by these terms as updated and/or amended.
- If any of the following terms and
conditions is illegal, invalid or unenforceable this will not
affect the validity or enforceability of the remaining terms and
conditions.
- The relationship between you and the London Borough of
Redbridge will be governed by English law. You agree to submit all
disputes to the jurisdiction of the English courts.
Copyright
Information produced and/or disseminated by
the London Borough of Redbridge may be subject to copyright and
other intellectual property rights. All rights are reserved.
Information should not be reproduced, modified, or distributed in
any form, or used in any way for commercial purposes, without first
obtaining the written permission of the Council.
Census data has been used
throughout the site and has been obtained from the Office for
National Statistics and is © Crown Copyright reproduced with
the permission of the Controller of Her Majesty's Stationery Office
and the Queen's Printer for Scotland, (C02W0002227). The
source of all Census data is the Office for National
Statistics.
Users are granted permission to reproduce
Crown Copyright material for their personal use provided that a
Click-Use Licence has been obtained. A Click-Use
licence can be obtained from OPSI, where you can also
check if your organisation already has a licence. When reproducing
Census material, the source must be acknowledged.
All maps are produced from
Ordnance Survey Material with permission of Ordnance Survey on
behalf of the Controller of Her Majesty's Stationary Office © Crown
Copyright (C02W0002227).
Unauthorised reproduction infringes Crown
Copyright and may lead to prosecution or civil proceedings.
Disclaimer
The London Borough of Redbridge takes all
reasonable care to ensure the accuracy of the information on this
website, however it cannot accept responsibility for any
inconvenience, loss, damage, or liability (whether civil or
criminal) nor for any legal fees and costs incurred or caused as a
result of any information that it may provide and such information
does not form any basis of a contract with users of it.
Further, where the London Borough of Redbridge
provides links to websites maintained by other organisations as
part of our service, it does not accept any liability for their
accuracy or content or for losses of any kind caused as a result of
the same, nor does it endorse any externally linked sites.
No warranty is given that the information on
this site is free of infection by computer viruses or other
contamination, nor that access to the website or any part of it
will not suffer from interruption from time to time, without notice
and it does not accept liability for any loss or damage resulting
from any infection, virus, contamination, interruption or from any
other use of the website.
Online Privacy Statement
Personal information
In order to register and receive or use many of the services on
our website, you will be required to submit some personal
information, such as your name, your postcode and email
address.
We have a legal duty to ensure that our processes are fair and
that we keep your personal data safe and secure, in accordance with
the Data
Protection Act 1998. We and do not share your personal
information with anybody else without your knowledge, unless we are
required by law to do so. An example of this is the Electoral
Register, which, by law, must be available to the public.
We will hold your personal information on our systems for as long
as it is needed for the service you have requested, and remove it
in the event that the purpose has been met, or, in the case of an
online information service, such as email alerts or ‘Redbridge
Live', you no longer wish to continue to receive the service.
Under 18 years
If you are under 18, please get your parent/guardian's
permission before you provide personal information to our
website.
Further developments
We are continuing to develop the functionality of our website
and its capacity to deliver personalised services. We may, from
time to time alert you to new developments or send you details of
other services that may be of interest to you. You will always have
the option to opt out of receiving these proactive communications
at any stage.
Find out more about the council’s approach
to data protection and freedom of information.
Activities not the responsibility of London Borough of
Redbridge
Disclaimer
The London Borough of Redbridge takes all
reasonable care to ensure that all information relating to events
run by other organisations and advertised on this website is
accurate. However, it cannot accept responsibility for any
inconvenience, loss, damage, or liability (whether civil or
criminal) nor for any legal fees and costs incurred or caused as a
result of any information that it may provide and such information
does not form any basis of a contract with users of it.
Further, whilst the London Borough of
Redbridge may provide details of events run by other organisations,
it does not accept any liability for those events or for losses of
any kind caused as a result of information relating to, or
attendance at, those events.
Copyright
Information produced and/or disseminated by
the London Borough of Redbridge regarding events run by
organisations other than the London Borough of Redbridge may be
subject to copyright and other intellectual property rights. All
rights are reserved. Information should not be reproduced,
modified, or distributed in any form, or used in any way for
commercial purposes, without first obtaining the written permission
of the council.
Making online payments securely
It is safe to make payments to the London
Borough of Redbridge online. It is our policy to protect your
privacy by making your online transactions with the council
secure. We have strict security measures in place to prevent
the alteration, loss or misuse of information on our computers.
When you send us your payment details, they
are encrypted, or changed to unreadable code, on their journey
between your computer and ours. So any information you send us
cannot be read between these two points.
When your payment details arrive they are held
securely at our end. Access to your information is carefully
restricted. We will only use your card details for the
payment concerned. We will not disclose your card details to any
third parties other than the bank which processes them for
payment.
If you would like to check the secure status
of our web server, where your details are held, please click on the
VeriSign secure symbol, which is displayed on all payment
pages.
Once your credit card company or bank has
approved the payment, they will process it within two working days.
Once your payment has been authorised, it will appear on a
confirmation screen, which you may like to print out or save for
future reference.
To make using the online payments service even
more secure we automatically instruct most browsers to no longer
cache personal information (i.e. store information in their
memory). We are able to do this in the majority of instances but
strongly advise that after you have completed making all your
payments that you return to the one of home pages using the links
on the final page.
Where the browser does not cache information,
you may not be able to retrieve the last page you have visited by
using the browser's back button. In some cases you may have to
follow additional steps to refresh the page you have seen. Using
the navigation buttons on the online payments service pages avoids
any navigation problems.
The council complies with the provisions of
the Data Protection Act 1998 and our online payments are subject to
the tightest security under our control.
Freedom of Information
The Freedom of Information Act 2000 and
Environmental Information Regulations 2005 give people the right to
request information held by public authorities.
This Right to Know allows you to access a
range of recorded information held by the council. Freedom of
Information gives you two related rights:
- the right to be told if information exists
- the right to receive information (and where possible, in the
manner requested) subject to certain exemptions