Families Information Direct send out a short questionnaire to all of our customers to ask what they think of the service we have provided and for any ideas they may have to improve the service.

Four times a year we also write out to all parents who have contacted us looking for childcare across the course of the previous month to find out about their experiences of finding childcare in Redbridge - the childcare survey.

Of the people who gave us feedback between in November 2007:

• 97% said that they would recommend our service to others
• 97% said that overall our service is good or excellent

 These are some of the comments that were made about our service

• 'I have found your service invaluable. It gives me confidence to know that you are available for help and advice.  I appreciate the good work you do, your helpful attitude and friendliness. Keep it up you would find it hard to improve'
• 'I am so happy with the FiND phone staff they are so friendly and nice!'
• 'Keep up the good work'

If you would like to comment on our service and tell us what you think or give us any ideas for how we could make our service better or improve the information on this part of the website then e mail us find@rebridge.gov.uk. 

Have you ever had a reason to complain about our service ? Were you happy with the way that your complaint was dealt with ? We welcome feedback on our complaints procedure.

See our 'Listening to our Customers' page for information about how we are trying to improve our service.