The London Borough of Redbridge is committed to placing local
people at the heart of its work. It recognises and values the
diversity of various communities within
the Borough and wants to find new and better ways of involving
local people and increasing their influence in the Council's
decision making process.
A Summary of Recent Consultation Findings in Redbridge
Libraries
Adults
Key findings
from the adult users' survey 2006
Children
Key findings
from the children's user survey 2007
Customer Service Standards
Our customer service standards are a set of annually revised
guidelines which we follow to ensure that you get the best possible
service.
Libraries
Customer Service Standards
The broad aims of the Libraries Service,
and details of the customer service standards we aim to
achieve.
CIPFA Public
Library Standards
Results of the IPF/CIPFA Public Library
Standards 2005 - 2006 Actuals and 2006 -2007 Estimates.
Redbridge
Libraries Service Consultation Strategy
An explanation of the commitment of the
Libraries Service to consulting with both users and non-users to
improve and develop the service.
Tell us what you think
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