Launched at the end of June 2007, Redbridge i investigates and exploits a host of new methods, to reach out and build closer relationships between the Council and citizens.  The implications for democratic engagement; for shaping neighbourhoods and towns; and for public service delivery, are profound.

Key features include:

• Property referenced data & interactive mapping to facilitate wider take-up of local services and facilities.
• User personalisation, allowing the users to tailor Redbridgei to meet their needs and interests.  
• Customer segmentation approach to portal development and access to services and features. 
• SMS and email alerts for key services and events, meetings.
• Improved transactional capacity from paying bills to booking services.
• New platforms to engage the public, including online consultation, discussion forums, blogs and newsletters.  Users may also use the site to promote  community-organised events, and submit articles for our monthly printed newspaper – Redbridge Life.
• Interactive report-it facility enabling residents to track progress on reported issues.
• We recommend the site records the activity of registered users and automatically recommends other areas of potential interest.
• Recorded history the site records searches made by registered users it and displays them when they return.  
• FAQ section displaying the top five most frequently asked questions and links to the full range of council FAQ’s
• Detailed analytical data of site use to enable us to monitor usage and continually update and adapt the site to meet user needs and requirements.