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Housing and Council Tax Benefit enquiries

FAQ for Housing and Council Tax Benefit enquiries | Contact for Housing and Council Tax Benefit enquiries

If you have any queries about paying your Council Tax or want to talk to someone in person about a Help with council taxletter or if you need help to pay your rent or Council Tax, you can visit us at Olympic House, 28/42 Clements Road, Ilford, IG1 1BD.

Opening times

  • Monday, Tuesday, Thursday and Friday 08.45 - 16.00
  • Wednesdays 09.45 - 16.00
  • Saturdays 09.00 - 12.00 

Olympic House has a range of facilities designed to meet the needs of all sections of the community

  • automatic entry and exit doors 
  • a spacious, well-lit and ventilated waiting area
  • our seating is designed with visually impaired people in mind
  • a purpose built reception desk that is suitable for wheelchair users
  • a loop system to help hearing aid users
  • a flashing beacon to alert deaf visitors of an emergency
  • large, private interview rooms
  • all interview rooms are wheelchair accessible
  • telephone translation service that allows us to access over 140 languages without prior notification
  • experienced staff are trained to help people with sight and hearing problems.