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My details keep clearing
For security reasons, certain fields will reset in the event of a registration error e.g. username already taken. Please fill these fields again before clicking ‘Continue’
My password is weak
The password strength indicator follows the guidelines set by the London of Borough of Redbridge. To achieve a strong password please use at least six characters including lower and uppercase letters, a number and a special character e.g. ‘!’. An example of a strong password is ‘Banana1!’.
The Login / Username I want is already taken
In order for the site to recognise users and personalise services for them we require every username and e-mail address to be unique. Please pick an alternative username. You might like to add a number to the end, such as a memorable year e.g. Peter becomes Peter2000.
I don’t have an e-mail address
Redbridge i requires you to have an e-mail address so that we can contact you electronically. There are a number of free e-mail services available including:
My e-mail address is already being used
We can only register one username against each e-mail address. If your e-mail address is already in use, it is likely that someone else has access to your account and has used it to register with Redbridge i (perhaps someone in your family). If you believe your e-mail address has been registered without your consent, please send us an e-mail to user.admin@redbridge.gov.uk explaining your problem. If you cannot access your e-mail account please contact your service provider directly.
I haven’t received an activation e-mail
This is usually due to an incorrect e-mail address being supplied. Please contact us directly explaining the problem and we will do our best to sort out your problem as soon as possible. `
Please send us an e-mail describing the problem in as much detail as possible to user.admin@redbridge.gov.uk.